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Practical Information

Warden at Windsor Castle

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  • There's a lot to see and do at Windsor Castle, so please allow enough time to make the most of your visit.  We suggest between 2½ and 3 hours.
  • The Castle is at the top of a steep hill, and the visitor route covers long distances. We recommend you wear comfortable shoes.
  • The Admission Centre is busiest from opening until 11:30, so you may want to consider arriving after 11:30.
  • St George’s Chapel closes at 16:00, although visitors are welcome to attend evensong at 17:15. The Chapel is also closed to visitors on Sundays but worshippers are welcome to attend services.
  • As Windsor Castle is a working royal palace, sometimes the entire Castle or the State Apartments within the Castle need to be closed at short notice. Check closure dates in advance.

Security and Luggage

Security screening

On arrival, you and your belongings will be subject to airport-style security checks. Try to bring as little as possible with you as it will help you to get through security screening more quickly.

Just the same as if you were at an airport, please remove all metal objects from your pockets before going through the security arch and put cameras, phones, keys and wallets in your bag before placing the bag through the security scanner.

You may carry handbags and use pacemakers, hearing aids and other electrical or electronic equipment needed for health reasons. Please approach a Warden if you have any concerns or require assistance.

Restricted items

Some items, such as large items of baggage, backpacks, pen knives and scissors will have to be checked in and reclaimed at the end of the visit. Other items may not be brought into the Castle at all. Download the list of prohibited items below and check before you visit.

Prohibited items

Pushchairs can be used around the Castle grounds, but will need to be checked in at the cloakroom near the entrance to the State Apartments before entering the rooms. They can be collected once you have finished touring the State Apartments.

Smoking, including e-cigarettes is not permitted anywhere inside the Castle grounds.

For safety and security reasons, a one-way system operates along the visitor route inside the Castle.

As Windsor Castle is a working royal palace, security and opening arrangements may be subject to change at short notice.

Cloakroom facilities

There is a secure cloakroom in the China Museum at the entrance to the State Apartments for the storage of large items of baggage. Large backpacks and pushchairs are not permitted in the State Apartments and must be checked in here. 

There is no limit on the size or weight of luggage brought into the Castle cloakroom. However please bear in mind:

  • the walk from the Admission Centre to the Cloakroom takes about 10 minutes and is uphill to begin with, although it flattens out along the route.
  • there is a flight of stairs to negotiate once you arrive at the entrance to the State Apartments. 
  • your luggage will need to fit through the airport-style security scanners in the Admission Centre before it can be brought in to the Castle.

If you are planning to visit Windsor Castle on your way to/from the airport you might find it easier to use left luggage facilities at the airport or in central London.

 

 

Photography, filming & mobile phones

Photography and filming including the use of wearable devices are not permitted inside the State Apartments or St George's Chapel. In consideration of other visitors, mobile phones must be switched off.

Photography and filming for non-commercial purposes are encouraged in the outside areas of the Castle Precincts. We love seeing your photos on Twitter and Instagram – tag your best shots with #WindsorCastle.

No parts of Windsor Castle may be used as the setting for wedding photography.

Applications for commercial filming should be submitted through this application form

Multimedia Guide

To make the most of your time at Windsor, pick up one of the free multimedia tours in the Courtyard at the start of your visit. Available in:

  • English
  • French
  • German
  • Spanish
  • Italian
  • Japanese
  • Brazilian Portuguese
  • Russian
  • Chinese

The tour is introduced by The Prince of Wales, Chairman of Royal Collection Trust and takes you through the Castle Precincts, the State Apartments and St George’s Chapel. The commentary provides a lively guide to the Castle’s history, from William the Conqueror, through medieval expansion, George IV’s gothic transformation and The Queen’s use of the Castle today. 

Along the route, staff of the Royal Household explain the role of the Castle today as an official residence of The Queen and talk about their work, from arranging a State Banquet for 160 guests to restoring the historic interiors following the devastating fire of 1992. Woven into the tour are the unique sounds of the Castle, from the music of St George’s Chapel choir to the chimes of the famous collection of clocks.  

Family multimedia tour

Aimed at children aged 7-11, available in English

Collect your handset and listen to Horace, a timeless tutor, and Tommy, his pupil, who are your guides.  They introduce you to the many magical characters who live at Windsor Castle, including Gilbert the Grotesque and Cyril, a Page of the Back Stairs.

Tour for blind and partially sighted visitors

An audio descriptive tour in English is available for blind and partially sighted visitors.

The tour provides information about the Castle as well as directions and location information to assist visitors throughout their visit.

Refreshments

Eating and drinking are not permitted inside the State Apartments or St George's Chapel. You will be asked to place drinks and food in closed bags before being admitted to these areas of the Castle.

Picnicking in the Castle grounds are not permitted. Water is available to purchase from the Castle shops. You will find plenty of cafés and restaurants in Windsor town, and you can get re-entry permits from the Castle shops or the audio return point.

Visiting with children

Pushchairs can be used around the Castle grounds, but will need to be checked in at the cloakroom near the entrance to the State Apartments before entering the rooms. They can be collected once you have finished touring the State Apartments.

Baby carriers and hip seats can be borrowed free of charge, subject to availability

Toilets and baby-care facilities are located at various points around the Castle. Ask a Warden if you need assistance.

Find out more tips to enjoy your visit with your children in our Children and Families section.

Toilets

Toilets and baby-care facilities are available past the Admissions Centre, near the start of your visit and on the North Terrace before the entrance to the State Apartments. There are also accessible toilets at the Admission Centre, on the North Terrace and as you exit from the State Apartments.  These are locked with a RADAR key, so please ask a Warden to unlock them if you do not have your own key.

1-Year Pass

At the end of your visit, don’t forget to ask a Warden to stamp your ticket to convert it into a 1-Year Pass. You can enjoy free re-admission for a year by asking us to treat your ticket purchase as a donation. Terms and conditions apply.

Prices when State Apartments closed

Different prices apply when the State Apartments are closed. Check the latest closure dates.

Adult £11.70
Over 60/Student (with valid ID) £10.60
Under 17/Disabled £7.20
Under 5 Free
Family (2 adults and 3 under 17s) £30.60
Groups (15 people or more) View group prices