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Mobility access

Wheelchairs and lifts

Manual wheelchairs are available to borrow free of charge on a first come, first served basis for the duration of your visit. Mobility scooters can be used in the precinct areas, and are permitted inside the Castle provided they are compatible with the lifts.

The lift giving access to the State Apartments measures 114cm in depth by 94cm in width and has a weight limit of 500kg. The lift giving access to the Semi-State Rooms measures 120cm in depth by 80cm in width and has a weight limit of 630kg.

 

Access

The Castle is situated at the top of a steep hill.

There are two stepped entrances into the Castle. There are 17 stone steps into Queen Mary's Dolls' House from the North Terrace.

The steps into Queen Mary's Dolls' House.

The steps into Queen Mary's Dolls' House. ©

Alternatively there are 9 stone steps and then 11 carpeted steps into the main building.

Stone steps in to the building.

Stone steps in to the building. ©

Carpeted steps inside the building.

Carpeted steps inside the building. ©

There are 28 steps in the Grand Staircase which leads to the State Apartments.

The Grand Staircase which leads to the State Apartments at Windsor Castle

The Grand Staircase leading to the State Apartments Photographer: Ian Jones

Alternative ramped access is available by entering the building via the Access Entrance in Engine Court, and lift access is available for access to the State Apartments and Semi-State Rooms.

 

St George's Chapel

There are 3 stone steps into St George’s Chapel.

Stone steps into St George’s Chapel

Stone steps into St George’s Chapel ©

An alternative entrance without steps is available, please ring the bell at the main Chapel entrance. Inside the Chapel there are six sets of steps (minimum 1 step, maximum 3 steps) all of which have access ramps.

 

Flooring and surfaces

Most rooms are carpeted with thick pile carpet or polished wooden floors.

St George's Chapel has stone floors. In some outside areas the ground is cobbled and uneven. As Windsor Castle is an historic building, the floors may be uneven and you should take care.

 

Respite seating

Benches are provided at regular intervals throughout the Castle Precincts; in the State Apartments in the Queen's Drawing Room and St George's Hall; and within St George’s Chapel. Additional seating is also available in the State Apartments and Semi-State Rooms on request.

Visitors are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers.

Assistance animals

Assistance animals are welcome and water is available on request.

 

Shops

There are four shops at Windsor Castle, they are located in the Courtyard, Middle Ward, Engine Court and Lower Ward. All shops are on one level and accessible, with stone flooring. Middle Ward shop is the largest shop with easy access and plenty of room to manoeuvre. In St George's Chapel, the Cloister shop is on a level with stone flooring and both till points have low sections for wheelchair users.

 

Toilets

Accessible toilets are located at the Admission Centre, on the North Terrace and in Engine Court and are locked with a RADAR key. Please ask a Warden to unlock them if you do not have your own key.

 

Parking and transport

There is no parking available at Windsor Castle. The nearest disabled parking bays are located on the High Street. The Castle Admission Centre is a short, uphill, walk away. For further information please see map and directions.

 

For more information or to feed back please e-mail [email protected]