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Mobility access

The State Rooms are fully accessible, but step-free access must be pre-booked by contacting the Specialist Sales team on +44 (0)303 123 7324 or [email protected].

 

Mobility aids

Wheelchairs

Manual wheelchairs are available to borrow, free of charge, subject to availability, for the duration of a visit. They must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected].

You can use your own wheelchair provided it's compatible with the lifts inside Buckingham Palace. The lifts measure 148cm in depth by 94 cm in width with a weight limit of 500kg; and 160cm in depth by 94cm in width with a weight limit of 750kg.

Mobility scooters

Mobility scooters and powered wheelchairs are welcome and can be used in the Quadrangle and the Garden, and are permitted inside the Palace providing they are compatible with the lifts. The lifts measure 148cm in depth by 94 cm in width with a weight limit of 500kg; and 160cm in depth by 94cm in width with a weight limit of 750kg. If you have a Class 3 vehicle you will be asked to set the speed limiter to 4mph. Manual wheelchairs are available for transfer if required.

Rollators

Rollators (wheeled walkers) are available to borrow, free of charge, subject to availability, for the duration of a visit. They must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected]. Folding stools are also available to borrow; these are issued on a first come first served basis and are not available to book in advance, please ask a member of staff on the day of your visit.

 

Access

There are six steps at the Ambassadors' Entrance - the main visitor entrance to the Palace, and 47 steps on the Grand Staircase leading up to the State Rooms.

The Grand Staircase

The Grand Staircase ©

A permanent handrail is available on both sides of the Staircase.

There are 41 steps down on the Ministers' Staircase at the end of the tour – a permanent handrail is available on both sides of the Staircase.

The Ministers' Staircase

The Ministers' Staircase ©

There are ten steps from the West Terrace down into the Garden.

Steps on the West Terrace

Steps on the West Terrace ©

If you require step-free access you can enter at the front of the Palace, where a golf buggy is available, where appropriate, for transportation to the lift facilities. At the end of the tour, if you require step-free access and wish to exit via the Garden you can usually take the buggy from the front of the Palace around to the bottom of the West Terrace. Please note there is a half a mile walk out through the gardens. Alternatively, you can exit using the buggy via the front of the Palace.

The access buggy.

The access buggy. ©

Step-free access must be pre-booked by contacting the Specialist Sales team on +44 (0)303 123 7324 or [email protected].

 

Lifts

There are two lifts at Buckingham Palace which measure 148cm in depth by 94 cm in width with a weight limit of 500kg, and 160cm in depth by 94cm in width with a weight limit of 750kg respectively.

The platform lift in the Quadrangle.

The platform lift in the Quadrangle. ©

Flooring and surfaces

Most rooms are carpeted and some have polished wooden floors.

The temporary structures at the entrance and in the Garden have decking flooring.

Decking flooring in the entrance area.

Decking flooring in the entrance area. ©

The garden path at the end of your visit is gravelled.

As Buckingham Palace is an historic building, the floors may be uneven and visitors should take care.

The garden path.

The garden path. ©

Respite Seating

A visit to Buckingham Palace lasts approximately 2-3 hours. Seating is available in most rooms along the visitor route, on the West Terrace and in the Garden.

You are welcome to use walking sticks or folding stools with seat attachments, provided that they have rubber stoppers. Folding stools can be borrowed and are available upon request, subject to availability.

 

Assistance animals

Assistance animals are welcome and water is available on request.

 

Shops

The shop is at the end of the visitor route, in the Garden. There are ten steps down into the Garden. The shop flooring is lino.

The Garden Shop.

The Garden Shop. ©

An alternative shop, with level access, is located at the end of the Marble Hall. The shop is carpeted.

The accessible shop.

The accessible shop. ©

Toilets

Accessible toilets are located at the start of the Access Route inside the Palace. Additional, accessible toilets are available at the end of the visit, in the Garden.

 

Parking and transport

Parking is available for disability parking pass holders who require step-free access, but must be pre-booked by contacting the Specialist Sales team +44 (0)303 123 7324 or [email protected].

The following buses stop near Buckingham Palace and are accessible for wheelchair users: 11, 36, 211, C1 and C10.

The nearest London Underground station with wheelchair access is Green Park. For further information please see map and directions.

For more information or to feed back please e-mail [email protected]